Patient Care Coordinator ( Homecare)

New Century Home Care • Philadelphia, PA

1d

About The Position

New Century Home Care is hiring a Patient Care Coordinator to coordinate home health care for patients and help ensure they receive a high level of care from home health aides. The role involves developing, monitoring, and evaluating patient care plans; scheduling aides and arranging coverage for last-minute call-outs; and coordinating with Human Resources to develop an on-call pool of aides across various shifts. The coordinator communicates with referral sources and case managers, listens to client needs, and matches clients with appropriate caregivers. The position manages a caseload of up to 100 patients, reviews care plans with patients and caregivers, addresses grievances and complaints, monitors over-utilization of hours, reports personnel performance issues, and supports caseload retention. New Century Home Care’s mission is to provide quality care to people who need assistance and prefer the comfort of their own homes, helping patients achieve a higher quality of life through compassionate, experienced caregivers.

Requirements

• High school graduate; an associate degree or higher is preferred.
• At least 2 years of experience in a home care or service coordination role.
• Demonstrated ability to maintain strict confidentiality.
• Proven ability to generate leads and monitor referrals.
• Strong typing and computer skills.
• Comfortable closing and asking for business.
• Well organized, accurate, and attentive to detail.
• Excellent communication, public relations, and follow-up skills.
• Experience with HHA Exchange and EVV.
• Fluent English.

Nice To Haves

• Associate degree or higher.

Responsibilities

• Develop, monitor, and evaluate home health care plans for patients.
• Ensure home health aides provide a high level of care.
• Schedule agency home health care aides and ensure they work their scheduled shifts.
• Manage last-minute call-outs and find appropriate coverage.
• Develop an on-call pool of agency aides with various shifts in coordination with Human Resources.
• Communicate with referral sources and case managers to provide excellent customer service.
• Listen to clients’ needs and match them with appropriate caregivers.
• Manage a caseload of up to 100 patients.
• Review care plans with patients and caregivers.
• Resolve caregiver and client grievances and complaints.
• Address over-utilization of hours.
• Report personnel performance issues.
• Ensure caseload retention.
• Contribute to team efforts by accomplishing related results as needed.

Benefits

• Generous paid time off
• Paid holidays
• Health insurance
• Life insurance
• 401(k)
• Paid sick time
• Paid training
• Professional development assistance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED