Patient Care Coordinator

Highbar Physical Therapy•Westerly, RI

23d

About The Position

The Patient Care Coordinator (PCC) is an integral member of the clinical team, responsible for creating excellent patient experiences and supporting administrative excellence in the clinic. The coordinator greets patients, schedules appointments, collects co-payments, accurately communicates insurance benefit information, and provides patients with authorization details. The role also relieves clinical staff of administrative and clerical duties.

Requirements

High school diploma or GED.
Two to three years of related experience and/or training.

Nice To Haves

Associate degree in healthcare administration or a related field of study.

Responsibilities

Retrieve daily messages from the answering machine and update schedules to reflect changes.
Greet and direct patients, vendors, and visitors.
Ensure new patients complete the required paperwork, then organize it and add it to the patient chart before the first appointment.
Answer a multiple-line telephone system and obtain demographic and insurance information from new patients scheduled for an initial evaluation.
Collect patient co-payments and clearly document transactions on written receipts.
Manage patient appointments and cancellations, reviewing therapist schedules and using the medical records system to fill openings effectively.
Document pertinent conversations for future reference.
Assist therapists with faxing patient information to medical offices as requested.
Maintain a general understanding of insurance and how to read benefit eligibility information.
Explain benefit details to patients, including authorization requirements, co-pays, and deductibles.
Initiate collection activity in accordance with company policies and procedures.
Negotiate payment terms with customers according to established guidelines to minimize the potential for collection-agency referral.
Regularly review essential reports and dashboards to ensure tasks are completed on time.