Patient Care Coordinator

Juniper Services•Boise, ID

23d

About The Position

Value Dental Boise is seeking an experienced, compassionate Dental Patient Care Coordinator to manage patient relations, scheduling, and treatment coordination in a busy dental practice. The coordinator is the primary point of contact between patients and the practice, helping provide a welcoming, smooth, and positive patient experience. The role supports administrative and clinical operations by coordinating appointments and treatment plans, addressing billing inquiries, and facilitating communication among patients, dentists, and staff. The ideal candidate is organized, detail-oriented, proficient with dental software, and committed to efficient, patient-centered care.

Requirements

High school diploma or equivalent.
Previous experience in a dental or medical office setting is strongly desired.
Knowledge of dental terminology, procedures, and insurance processes.
Proficiency with dental practice management software and Microsoft Office Suite.
Excellent communication, organizational, and multitasking skills.
Strong attention to detail and ability to maintain patient confidentiality.
Customer service-oriented attitude focused on patient care and satisfaction.
Professionalism and empathy in patient interactions.
Effective communication and teamwork.
Problem-solving and conflict-resolution skills.
Time management and prioritization skills.
Adaptability in a fast-paced environment.

Nice To Haves

Associate degree or dental office training preferred.

Responsibilities

Greet and assist patients in person, over the phone, and via email with professionalism and empathy.
Schedule, confirm, and manage patient appointments using dental practice management software.
Coordinate patient flow to support timely, efficient service delivery.
Review and explain treatment plans, procedures, and financial options to patients.
Verify insurance coverage, process claims, and handle billing or payment inquiries.
Maintain accurate, up-to-date patient records in compliance with HIPAA and office policies.
Communicate with dental providers and clinical staff to ensure accurate information exchange.
Follow up with patients regarding treatment plans, recalls, and outstanding balances.
Manage patient correspondence, including reminders, follow-ups, and satisfaction surveys.
Assist with front office administrative tasks such as filing, data entry, and inventory management.