Patient Care Coordinator- 625 Ramsey clinic

Upstream Rehabilitation • Grants Pass, OR

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About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator for its Grants Pass clinic. This entry-level office role maintains pleasant and consistent daily clinic operations and supports clinic growth through the practice management role and patient intake processes. The coordinator works in collaboration with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves frequent customer interaction and multitasking across computer programs.

The position operates during normal business hours, Monday through Friday, for at least 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be needed. The work environment is indoors, with protection from weather but not necessarily temperature changes, and noise consistent with an indoor environment. The job is primarily sedentary, involving prolonged sitting, computer use, and repetitive typing, with occasional standing, walking, and handling items weighing up to 20 pounds.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
• Ability to communicate with associates and accurately exchange information; operate a computer and office equipment; and repeatedly type and view a computer screen.
• Ability to occasionally walk, stand, push or pull, lift, and carry items weighing up to 20 pounds.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patients’ insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence arrival rates by creating a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseloads, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front office workspace.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED