Patient Care Coordinator- 625 Ramsey clinic

Benchmark Physical Therapy • Grants Pass, OR

4d

About The Position

The Patient Care Coordinator - I (PCC-I) is an entry-level office role responsible for maintaining pleasant and consistent daily clinic operations. The position supports clinic growth through effective practice management and patient intake, working in collaboration with the Clinic Director to carry out efficient procedures and support Upstream Rehabilitation’s mission, vision, and values.

The coordinator provides customer service to patients and visitors, manages referrals and appointments, verifies insurance, collects payments, and maintains an organized front office. The role also includes managing schedules, documents, deposits, clinic inventory, and other administrative processes. This full-time position operates during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify patient insurance coverage.
• Collect patient payments and all money due at the time of service; manage deposits.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and make welcome calls.
• Monitor and influence the patient arrival rate through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Maintain an orderly and organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Three weeks of paid time off
• Paid holidays
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED