Patient Care Coordinator - Waxhaw

Tryon Medical Partners•Waxhaw, NC

23d

About The Position

The Patient Care Coordinator ensures the physician’s plan of care is accurately completed in a timely manner. The role coordinates referrals with physicians, hospitals, and community services; schedules patient follow-up visits; and assists patients with questions and concerns about access to the delivery system. This full-time position supports the Waxhaw team Monday through Friday, 8 a.m. to 5 p.m., and may require work at different Tryon office locations as needed.

Requirements

Complete the Hepatitis B vaccine and flu vaccine form; candidates may decline vaccination using a declination form or provide vaccination records from a previous employer.
Complete a TB test.
High school diploma.
At least one year of medical office or healthcare facility experience.
E.H.R. and scheduling experience.
Experience serving customers in person and on the phone.
Ability to concentrate on details.
Ability to lift and support 35 pounds.

Nice To Haves

Some college.

Responsibilities

Schedule ancillary appointments, referrals, and physician return appointments.
Follow up on referrals and appointments to ensure timely completion of physician orders.
Complete forms and requisitions needed to fulfill physician orders.
Obtain and send patient medical records to support seamless care delivery, ensuring records are sent within one work day of chart completion to all physicians involved in a patient’s care.
Obtain ancillary results for physician orders and referring-provider clinic notes for referred patients in a timely manner.
Obtain and document insurance authorization requirements for scheduled referrals and procedures.
Monitor and check assigned Athena boxes and other assigned boxes for coverage.
Assemble patient health information, including symptoms, medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans.
Ensure related reports, labs, and demographics are sent to outside facilities before patient appointments.
Review forms for completion, proper identification, signatures, and inclusion of necessary information in the EHR.
Communicate with physicians and other healthcare professionals to clarify diagnoses or obtain additional information.
Obtain lab and X-ray reports, hospital notes, and referral information.
Verify insurance coverage and patient demographics.
Update charts to ensure information is complete and filed appropriately.
Ensure timely delivery of outside mail and communications to the physician.
Perform other duties as assigned.