Lead Patient Care Coordinator, General Internal Medicine Research (Faster Paths Program)

Boston Medical Center•Boston, MA

23d•Onsite

About The Position

The Lead Patient Care Coordinator (PCC) is an integral member of the Faster Paths team in General Internal Medicine Research. Working closely with the Program Manager, the lead supports other PCCs and, in addition to standard PCC responsibilities, contributes to administrative and operational protocols, leads PCC training activities, manages supply ordering and provider scheduling, and represents the PCC perspective in internal and external leadership meetings. When working in clinic, the lead helps maintain clinic flow and supports the Faster Paths mission of hospitality, stigma-free patient experiences, and clinical excellence. The role provides input on clinic goals and operations and helps shape clinic policies and long-term viability. The lead models effective interdisciplinary collaboration, strong communication, and respectful interactions with patients, families, and partners. The role collaborates with the Nurse Clinical Manager to keep the stock list current, conducts weekly inventory, orders clinical and other supplies, and ensures complete invoicing. Routine walkthroughs of clinical spaces, including exam rooms, help verify that listed supplies and hand-hygiene and infection-control supplies are present; the lead orders supplies or contacts EVS as appropriate.

Requirements

Two to four years of medical office experience and/or referral authorization experience.
Interest in and passion for working with people who have substance use disorder and/or experience homelessness.
Excellent interpersonal and communication skills, including oral and written communication.
Attention to detail.
Proficiency in Microsoft Office, including Word, PowerPoint, Excel, and Outlook.

Nice To Haves

Bachelor’s degree preferred; years of experience may substitute for a bachelor’s degree.
Medical Assistant degree preferred.

Responsibilities

Support other Patient Care Coordinators while working closely with the Program Manager.
Contribute to administrative and operational protocols and lead training activities for PCCs.
Manage supply ordering and provider scheduling.
Represent the PCC perspective in internal and external leadership meetings.
Help maintain clinic flow and uphold hospitality, stigma-free patient experiences, and clinical excellence.
Provide input and feedback on clinic goals and operations and contribute to clinic policies and longevity.
Model effective interdisciplinary collaboration, strong oral and written communication, and respectful interactions with patients, families, and internal and external partners.
Collaborate with the Nurse Clinical Manager to maintain an up-to-date stock list.
Complete weekly inventory and order clinical supplies, equipment, snacks, and patient-care supplies as needed.
Ensure complete invoicing.
Conduct routine walkthroughs of clinical spaces, including exam rooms, to check for required supplies and hand-hygiene and infection-control supplies; place orders or contact EVS as appropriate.

Benefits

Competitive pay.
Tuition reimbursement and tuition remission programs.
Highly subsidized medical, dental, and vision insurance options.
Ongoing training and development opportunities and career advancement/professional development.
Opportunity to engage in pioneering biomedical research projects.
Medical, dental, vision, and pharmacy benefits.
Discretionary annual bonuses and merit increases.
Flexible Spending Accounts.
403(b) savings matches.
Paid time off.
Resources to support employee and family well-being.