Client Care Coordinator - Internal Medicine
About The Position
Pieper Memorial Veterinary Center, a VECCS Level I Certified specialty and emergency hospital in Middletown, Connecticut, is hiring a Client Care Coordinator to support its Internal Medicine Department. The coordinator serves as a primary connection between clients, referring veterinarians, doctors, technicians, and the Internal Medicine team, helping ensure a seamless experience for patients and their families. The role involves providing concierge-level support, coordinating complex care plans, and guiding clients through their pet’s treatment journey. This position is suited to someone who enjoys building relationships, solving problems, and delivering compassionate, detail-oriented service in a fast-paced specialty hospital. The schedule is full-time, four days per week in 10-hour shifts: Monday through Thursday, 7:30 a.m. to 5:30 p.m. Shared holiday coverage is required. Pay is $21.00–$25.00 per hour, based on experience and education.
Requirements
- Previous customer service experience.
- Strong verbal and written communication skills.
- Exceptional organizational and multitasking abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal skills and a professional, compassionate, client-focused approach.
- Ability to handle sensitive or emotionally challenging conversations with empathy and professionalism.
- Ability to collaborate with veterinarians, technicians, and support staff.
- Strong attention to detail and follow-through.
- Reliable attendance and a strong work ethic.
- Ability to remain calm and composed in high-stress situations.
- Willingness to continue learning and developing veterinary knowledge.
- Must be at least 18 years of age.
Nice To Haves
- Veterinary experience.
- Experience in a veterinary hospital, specialty hospital, or medical setting.
- Familiarity with veterinary terminology.
- Experience managing client communications and medical record requests.
- Experience coordinating prescriptions and treatment plans.
- Experience with EzyVet or other veterinary software platforms.
- Strong understanding of client service best practices.
- Interest in specialty medicine and long-term patient care.
Responsibilities
- Serve as the primary liaison between clients, doctors, technicians, and referring veterinarians.
- Provide compassionate support to clients throughout the patient care journey.
- Respond to client questions and provide clear, timely updates.
- Assist clients with treatment plans, medication instructions, and follow-up care.
- Manage the Internal Medicine department email inbox.
- Coordinate medical record requests, prescription refills, and medical communications.
- Facilitate communication between the Internal Medicine team and other hospital departments.
- Help ensure timely responses and smooth patient workflow.
- Coordinate specialized medication and treatment orders.
- Support chronic disease management and long-term care coordination.
- Maintain accurate records and documentation.
- Assist with operational workflows that support exceptional patient and client care.
- Assist with additional responsibilities as needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Safe Harbor 401(k) with strong employer match and immediate vesting
- Paid time off
- Paid holidays
- Continuing education opportunities
- Annual uniform allowance
- Employee pet care discount
- Mental health-focused services
- Career growth and advancement opportunities
- Team-building events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
