Client Care Coordinator - INTERNAL
About The Position
The Client Care Coordinator in Behavioral Health Care provides direct support and care coordination for clients receiving behavioral health services. The role assists with intake, facilitates communication among clients, healthcare providers, and family members, and helps ensure clients can access resources and support throughout treatment. The coordinator works with multidisciplinary teams to improve the client experience and promote positive outcomes in a compassionate, empathetic, and professional manner. The position coordinates with licensed staff to provide quality behavioral health services. It supports clients and families, tracks progress and satisfaction, maintains case information and paperwork according to agency standards, addresses motivational and psychosocial issues, coordinates care and information sharing, develops service plans, and assists with case closures. The coordinator also helps clients complete care and insurance documentation, ensures treatment consent is obtained and documented, coordinates medical consent forms for people unable to provide consent independently, and assists with integrating new staff at the assigned facility. The role may require flexible evening or weekend shifts depending on client needs and up to 50% travel for site visits, off-site meetings, client visits, or community outreach.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills, including the ability to build rapport with clients and multidisciplinary teams.
- Ability to maintain a non-judgmental, empathetic, and supportive demeanor in challenging situations.
- Strong organizational skills and attention to detail in documentation and care coordination.
- Knowledge of behavioral health conditions, treatment options, and community resources.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to work in an office or clinical setting with clients who may be in crisis or emotional distress.
Responsibilities
- Coordinate with licensed staff to provide behavioral health services as needed.
- Interact with clients and families to monitor progress and satisfaction.
- Record case information and complete forms and paperwork according to agency standards.
- Assess and address motivational and psychosocial issues.
- Facilitate care coordination and information sharing.
- Create service plans and assist with case closures.
- Help clients complete documentation required for care and insurance.
- Obtain and properly document informed consent for treatment, including therapy and medication.
- Coordinate medical consent forms for individuals unable to provide consent independently.
- Assist with integrating new staff at the assigned facility.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
