Client Care Coordinator - INTERNAL
About The Position
The Client Care Coordinator provides direct support and care coordination for clients receiving behavioral health services. The role assists with intake, facilitates communication among clients, healthcare providers, and family members, and helps ensure clients can access resources and support throughout treatment. The coordinator works with multidisciplinary teams to promote positive client experiences and outcomes in a compassionate, empathetic, and professional manner. The role also supports licensed staff in providing behavioral health services, coordinates care and information sharing, documents case information, completes forms and paperwork according to agency standards, helps assess and address motivational and psychosocial issues, creates service plans, and assists with case closures. The coordinator supports client and staff needs at the assigned facility and may travel for site visits, off-site meetings, client visits, or community outreach.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills, including the ability to build rapport with clients and multidisciplinary teams.
- Ability to maintain a non-judgmental, empathetic, and supportive demeanor in challenging situations.
- Strong organizational skills and attention to detail in documentation and care coordination.
- Knowledge of behavioral health conditions, treatment options, and community resources.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to work in an office or clinical setting with clients who may be in crisis or emotional distress.
- May require flexibility for evening or weekend shifts depending on client needs.
- Travel of 50% may be required.
Responsibilities
- Coordinate and work with licensed staff members to provide quality behavioral health services as needed.
- Interact with clients and their families to track progress and ensure satisfaction.
- Record case information and complete required forms and paperwork according to agency standards.
- Assess and address motivational and psychosocial issues.
- Facilitate care coordination and information sharing.
- Create service plans and assist with case closures.
- Help clients complete forms and documentation required for care and insurance.
- Ensure informed consent for treatment, including therapy and medication, is obtained and documented.
- Assist with coordinating medical consent forms for individuals unable to provide consent independently.
- Assist with integrating new staff in the assigned facility.
- Travel for site visits, off-site meetings, client visits, or community outreach as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
