Client Care Coordinator

Centered Psychology•Westlake, OH

About The Position

Centered Psychology is seeking a part-time administrative assistant to support daily office operations, primarily virtually, with occasional support at the Westlake office. The Client Care Coordinator helps prospective clients have an excellent introductory experience and connects them with the therapist who best fits their needs. The role requires approximately 10–12 hours per week, Monday through Friday. The ideal candidate is high-energy, comfortable speaking with potential clients, highly organized, detail-oriented, and committed to clear communication.

Requirements

High school diploma.
Strong organizational, communication, and time-management skills.
Ability to work in a supportive role and team environment.
Positive, high-energy attitude.
Resourcefulness, creativity, and problem-solving skills.

Nice To Haves

1–2 years of experience as an administrative assistant or receptionist.

Responsibilities

Manage intake calls by responding to phone and email inquiries, scheduling intake appointments with appropriate therapists, answering practice-related questions, and tracking data.
Coordinate with clinicians to help fill their schedules.
Coordinate with the biller regarding collection of client fees and information.
Provide the practice owner with ideas and direction on improving the scheduling process.
Provide the practice owner with intake statistics.
Stay organized, track time carefully, and manage tasks within the allotted weekly hours.
Track referral sources and provide regular thank-yous and follow-up contact.
Maintain and develop the referral-source database and relationships with referral sources.
Provide referral sources with electronic and hard-copy materials, such as flyers and business cards, on a regular basis.
Identify and initiate opportunities to meet community members.
Identify and initiate opportunities for clinicians to market their specialties and services.
Use provided content and images to schedule approximately 5–7 weekly posts on Facebook and Instagram.
Perform other duties as assigned.