Patient Care Coordinator
About The Position
Total Vision LLC is a group of optometry practices focused on delivering world-class eye-care results to patients and California communities. The company is growing and seeks team members who bring passion, energy, focus, and commitment. The Patient Care Coordinator supports front-desk operations and patient service at the TV San Clemente practice in San Clemente, California. This is a full-time, hourly role with a listed pay range of $16.50–$20.00 per hour. The position requires a high school diploma, GED, or equivalent. Ophthalmic, optometric, or medical industry experience is a plus but is not required. The role may involve travel between practices as needed.
Requirements
- High school diploma, GED, or equivalent.
- Flexibility in addressing a broad spectrum of patient requirements and preferences.
- Ability to cultivate positive patient rapport, build relationships, and increase patient retention.
- Strong oral and written communication skills and the ability to manage priorities in a fast-paced environment.
- Ability to multitask, set priorities, and ensure patient commitments and deadlines are met.
- Proficiency in using automated equipment and systems standard to the optometry industry.
- Ability to travel between practices as needed.
- Meet the role’s physical requirements, including hearing and communicating at normal speaking levels, hand dexterity and eye-hand coordination, lifting specified loads, sitting and standing for sustained periods, walking to accomplish tasks, and visual acuity for reviewing work and computer screens.
Nice To Haves
- Experience in the ophthalmic, optometric, or medical industry.
Responsibilities
- Warmly greet incoming patients and complete the check-in process.
- Answer telephones, schedule patient appointments according to doctor preferences, and transcribe messages for return calls and faxes.
- Obtain and verify insurance eligibility for applicable patients, and audit and edit insurance claims as needed.
- Scan and enter routing slips and other documents into the electronic health record (EHR).
- Confirm appointments for the following day, reschedule no-show appointments, and use the practice’s recall system.
- Pull and prepare charts for patients scheduled for the following day.
- Process contact lens sales through phone calls or doctor transitions.
- Keep the front desk organized.
- Complete opening and closing procedures as determined by the practice.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
