Patient Coordinator

Kids Care Dental And Orthodontics•Stockton, CA

24d

About The Position

Kids Care Dental & Orthodontics is seeking a Patient Coordinator to join its office team. The position’s primary duty is to help deliver a memorable, fun service experience for every patient and to support the practice’s mission of helping children develop healthy smiles. The company provides preventive dental care, orthodontics, and oral surgery in private offices, serving private-pay and PPO-insured patients. The position reports to the Practice Manager and is non-exempt.

Requirements

Excellent customer service skills.
Excellent communication and computer skills.
Ability to multitask and work in a fast-paced environment.
Strong attention to detail.
Clean, neat, professional appearance.
Genuine enjoyment of working with children.
Upbeat personality.

Nice To Haves

Previous dental front office experience is highly preferred.
Knowledge of Dentrix.

Responsibilities

Perform opening and closing duties.
Answer phones politely and in a timely manner.
Greet patients in a friendly, hospitable manner.
Check patients in and out.
Present treatment plans, financial estimates, and payment options.
Schedule and confirm appointments according to office protocols.
Resolve billing concerns to patient satisfaction.
Collect copays and establish financial arrangements.
Post charges and payments.
Set up patient accounts and new charts.
Assist patients with completing paperwork.
Process daily and weekly reports.
Maintain compliance with applicable laws and regulations, including HIPAA, OSHA, ADA, and Dental Board requirements.
Coordinate patient flow between the front and back offices.
Maintain cleanliness in non-clinical areas.
Perform other duties as assigned.