Passenger Service Agent Jobs

About The Position

Requirements

• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
• Must be well-groomed and physically fit.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986.
• Able to attend required training.
• Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet.
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.
• Must have sufficient vision and ability to perform the position's essential functions safely.
• Excellent communication skills.
• Able to read and write English.
• Ability to work efficiently under time constraints.
• Must be at least 18 years old.

Nice To Haves

• Bilingual skills a plus.

Responsibilities

• Perform Passenger Service Agent duties including processing customer tickets, checking baggage, monitoring carry-on baggage, assigning seats, and providing arrival/departure information.
• Handle customer inquiries, denied boarding situations, and assist customers with special needs.
• Ensure compliance with FAA, Airline, and airport regulations, and enforce safety/security measures.
• Complete sales reports.
• Perform Ramp Service Agent duties including loading and unloading baggage, marshaling aircraft, operating ground service equipment, and servicing aircraft lavatories.
• Perform aircraft interior cleaning and conduct aircraft security searches.
• Ensure ramp areas are safe and free of FOD, and that all ground equipment is maintained correctly.
• Follow safety regulations and properly use ground equipment and safety items.
• Communicate using a two-way radio.
• Ad hoc assignments as requested by the Lead or Supervisor.
• Other duties as assigned.