Passenger Service Agent

Menzies Aviation Careers•Bismarck, ND

11d

About The Position

As a member of the passenger services team, the Passenger Service Agent assists passengers and their property in arriving safely at their destinations. The role includes passenger check-in and boarding support for domestic, international, and charter flights, as well as related operational and governmental requirements. Work takes place indoors and outdoors, in varying weather conditions, and requires flexibility to work variable shifts, including weekends and holidays. The position carries a responsibility to take reasonable care of the health, safety, and wellbeing of oneself and others, following provided training and workplace procedures. The company maintains a safe working environment and prohibits the misuse of alcohol and drugs, with regular testing to enforce its Substance Misuse Policy.

Requirements

Must be at least 18 years of age.
One year of customer service experience.
High school diploma or GED.
Must meet all requirements to obtain an airport SIDA badge and Customs Seal, if applicable.
Must be able to speak, read, and write in English.
Must be available and flexible to work variable shifts, including weekends and holidays.
Must be comfortable working indoors and outdoors in all weather conditions.
Able to continuously lift, push, and pull up to 70 pounds.

Responsibilities

Check in passengers for domestic and international travel using computerized systems.
Designate passenger seat assignments.
Verify documentation for domestic and international flights.
Provide each passenger with the correct boarding pass for the assigned charter flight.
Verify tickets and seat reservations.
Match the passenger manifest to the on-board count.
Assist with governmental agency requirements.
Connect and disconnect the jetway or stairs as necessary.
Announce arrivals and departures as necessary.
Take reasonable care of personal and others’ health, safety, and wellbeing in accordance with training and workplace procedures.