Passenger Service Agent

dnata•Romulus, MI

3d•$18 - $18•Onsite

About The Position

dnata USA is seeking a Passenger Service Agent to support international passenger handling at John F. Kennedy Airport. The role involves administrative and customer-service procedures before and after flights, helping ensure passengers are checked in, properly documented, seated, and ready to board. Agents also coordinate with airlines, customer service representatives, and ground handlers, and may assist with jetways, stairs, and baggage matters. Various shift times are available, starting between 12:00 p.m. and 9:00 p.m.; shifts are 4.5 hours. The pay rate is $17.50 per hour.

Requirements

Possess and maintain a valid state driver's license and any other FAA- or airport-required identification, seals, or authorizations.
Possess a high school diploma or GED equivalent.
Have excellent communication and interpersonal skills.
Possess basic computer literacy.
Be able to stand, bend, stoop, and walk for extended periods.
Be able to push, pull, lift, and load up to 70 pounds.
Have exceptional customer service skills.

Responsibilities

Electronically check in passengers for international travel.
Verify documents for international and domestic flights.
Assign passenger seats.
Ensure passengers receive the correct boarding passes for their assigned flights.
Verify ticket and seat reservations.
Match the manifest to the onboard passenger count.
Announce arrivals and departures as necessary.
Provide information to passengers and customers as requested.
Connect and disconnect jetways or stairs as necessary.
Assist with baggage tagging and baggage claim reports.
Maintain current knowledge of flight times during the designated shift.
Maintain liaison with airlines, customer service representatives, and ground handlers.
Perform other duties as assigned.