Passenger Service Agent

Dnata•Romulus, MI

About The Position

As a dnata Passenger Service Agent, you handle administrative procedures for international passengers before and after flights. Duties include passenger check-in and document verification, assigning seats and boarding passes, confirming ticket and seat reservations, matching manifests to onboard counts, and providing information to passengers and customers. The role may also involve announcing arrivals and departures, connecting or disconnecting jetways or stairs, assisting with baggage tagging and baggage claim reports, and maintaining current knowledge of flight times during the designated shift. You maintain liaison with airlines, customer service representatives, and ground handlers, and perform other duties as assigned. The posting lists a pay rate of $17.50 per hour and various shift times, including shifts starting from 12:00 p.m. to 9:00 p.m.; it also describes these as 4.5-hour shifts.

Requirements

Possess and maintain a valid state driver's license.
Possess and maintain other FAA- or airport-required identification, seals, or authorizations.
Possess a high school diploma or GED equivalent.
Have excellent communication and interpersonal skills.
Have basic computer literacy.
Be able to stand, bend, stoop, and walk for extended periods of time.
Be able to push, pull, lift, and load up to 70 pounds.
Have exceptional customer service skills.

Responsibilities

Perform administrative procedures for international passengers before and after flights.
Check in passengers electronically for international travel.
Verify documents for international and domestic flights.
Assign passenger seats.
Ensure passengers receive the correct boarding passes for their assigned flights.
Verify tickets and seat reservations.
Match manifests to onboard counts.
Announce arrivals and departures as necessary.
Provide information to passengers and customers as requested.
Connect or disconnect jetways or stairs as necessary.
Assist with baggage tagging and baggage claim reports.
Maintain current knowledge of flight times during the designated shift.
Maintain liaison with airlines, customer service representatives, and ground handlers.
Perform other duties as assigned.