Passenger Service Agent

Menzies Aviation Careers • El Paso, TX

8d

About The Position

The Passenger Service Agent checks in passengers at ticket counters and gates and assists them with airport-related needs. Duties include verifying passenger documentation, assigning seats, providing gate information, checking baggage, and helping resolve passenger issues. The role also involves hosting self-service kiosks, interpreting identification labels and baggage and cargo routing tags, and keeping check-in, lobby, gate, and baggage work areas organized and functional. The agent must follow Menzies Aviation uniform guidelines and codes of conduct and maintain a positive, helpful manner. Employees are responsible for taking reasonable care of their own and others’ health, safety, and wellbeing in accordance with workplace rules, procedures, and training. The company prohibits alcohol and drug misuse and conducts regular testing under its Substance Misuse Policy.

Requirements

• Must be at least 18 years of age.
• Ability to understand and carry out instructions presented in written, oral, or diagram form using common sense.
• Computer skills, including the ability to use computer-based systems for primary job duties.
• Proficient English reading, writing, and speaking skills, and excellent communication skills.
• Positive, can-do, upbeat personality and ability to remain calm under pressure.
• Ability to stand for long periods at ticket counters and gate check-in areas.
• Must pass a pre-employment background check and drug test.
• Ability to lift up to 50 lbs.

Responsibilities

• Check in passengers at ticket counters and gates.
• Verify passenger documents before boarding and assist with check-in, gate information, baggage claims, and other passenger issues.
• Host self-service kiosks.
• Interpret identification labels and baggage and cargo routing tags.
• Keep check-in, lobby, gate, and baggage work areas organized and functional.
• Make announcements, check baggage, and assign seats in the gate area.
• Take reasonable care of personal and others’ health, safety, and wellbeing in accordance with provided information, training, and workplace health and safety rules or procedures.
• Follow Menzies Aviation uniform guidelines and codes of conduct.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed