Passenger Service Agent

Menzies Aviation•Bismarck, ND

About The Position

As a member of the passenger services team, the Passenger Service Agent assists passengers and their property in arriving safely at their destinations. The role supports domestic and international travel through passenger check-in, documentation and reservation verification, boarding-pass preparation, and coordination of boarding and flight counts. The position involves working indoors and outdoors in all weather conditions, on variable shifts that include weekends and holidays.

Requirements

Must be at least 18 years of age.
One year of customer service experience.
High school diploma or GED.
Must meet all requirements to obtain an airport SIDA badge and Customs Seal, if applicable.
Must be able to speak, read, and write in English.
Must be available and flexible to work variable shifts, including weekends and holidays.
Must be comfortable working indoors and outdoors in all weather conditions.
Able to continuously lift, push, and pull up to 70 pounds.

Responsibilities

Check in passengers for international and domestic travel using computerized systems.
Designate seat assignments.
Verify documentation for international and domestic flights.
Ensure each passenger receives the correct boarding pass for the assigned charter flight.
Verify tickets and seat reservations.
Match the manifest to the onboard count.
Assist with governmental agency requirements.
Connect and disconnect the jetway or stairs as necessary.
Announce arrivals and departures as necessary.
Take reasonable care of the health, safety, and wellbeing of oneself and others at work, following provided information, training, and workplace health and safety rules or procedures.