Passenger Service Agent

Menzies Aviation•Colorado Springs, CO

About The Position

As a member of the passenger services team, the Passenger Service Agent assists passengers and their property in arriving safely at their destinations. The role involves passenger check-in and boarding support for domestic and international travel, including charter flights, as well as assisting with governmental agency requirements and aircraft access equipment as needed. Employees are responsible for taking reasonable care of their own and others’ health, safety, and wellbeing in accordance with workplace information, training, and procedures. The company provides a safe working environment and prohibits the misuse of alcohol and drugs, enforcing its Substance Misuse Policy through regular testing. Work takes place indoors and outdoors, and employees must be comfortable in all weather conditions. Schedules may vary and include weekends and holidays.

Requirements

Must be at least 18 years of age.
One year of customer service experience.
High school diploma or GED.
Must meet all requirements to obtain an airport SIDA badge and Customs Seal, if applicable.
Must be able to speak, read, and write in English.
Must be available and flexible to work variable shifts, including weekends and holidays.
Must be comfortable working indoors and outdoors in all weather conditions.
Must be able to continuously lift, push, and pull up to 70 pounds.

Responsibilities

Check in passengers for domestic and international travel using computerized systems.
Assign passenger seats.
Verify documentation for domestic and international flights.
Ensure passengers receive the correct boarding passes for their assigned charter flights.
Verify tickets and seat reservations.
Match the passenger manifest to the onboard count.
Assist with governmental agency requirements.
Connect and disconnect the jetway or stairs as necessary.
Announce arrivals and departures as necessary.
Take reasonable care of the health, safety, and wellbeing of oneself and others at work, following provided training and workplace rules or procedures.