AUS Bilingual Passenger Service Agent (Spanish/English)

Swissport International AG • Austin, TX

6d

About The Position

The Passenger Service Agent provides passenger and customer services as contracted by the airline customer. Duties include reservations, ticketing, baggage processing, terminal and gate check-in, jetway operation, greeting arriving passengers, assisting VIPs and passengers who need special assistance, handling customer complaints, and other assigned duties. The role operates in a dynamic aviation environment and requires customer service skills, attention to detail, and the ability to follow procedures.

Requirements

• High school diploma or GED equivalent.
• Relevant work experience and a passion for customer service.
• Excellent written and verbal communication skills in the country-specific language.
• Commitment to continuous improvement.
• Self-motivated and able to work independently.
• Attentive to detail and numerate.
• Ability to follow processes and procedures while applying a flexible approach when required.
• Ability to type and learn airline-specific computer reservation and ticketing software.
• Willingness to work in inclement weather.

Nice To Haves

• Additional languages are desirable.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing, including handling and fee calculation when applicable.
• Assist passengers during arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Make public address announcements as required.
• Coordinate with Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked bags cleared through security are available for loading at departure and delivered to passengers upon arrival.
• Comply with federal, state, municipal, airport authority, and carrier security requirements, as well as Swissport SOPs and policies.
• Operate equipment including the jetway, computer keyboards, and carrier-specific reservation and ticketing software.
• Produce required work-related documentation.
• Perform other duties as assigned.

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid vacation and sick time
• Company-paid holidays
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED