Passenger Service Agent (Bilingual)
About The Position
The Passenger Service Agent is responsible for assisting passengers at airport ticket counters, gates, and other areas. Duties include checking passengers in, verifying travel documents, assigning seats, providing gate information, checking baggage, and helping passengers resolve airport-related issues. The role also involves hosting self-service kiosks, interpreting identification labels and baggage and cargo routing tags, and keeping check-in, lobby, gate, and baggage work areas organized and functional. Agents must follow Menzies Aviation’s uniform guidelines and codes of conduct, maintain a positive and enthusiastic attitude, and work a flexible schedule. Employees are expected to take reasonable care of their own and others’ health, safety, and wellbeing by following the information, training, and workplace safety procedures provided. The company prohibits alcohol and drug misuse and conducts regular testing to enforce its Substance Misuse Policy. Applicants must pass a pre-employment drug screen.
Requirements
- Bilingual in English and Spanish.
- Computer skills for using computer-based systems to perform primary job duties.
- Ability to proficiently read, write, and speak English.
- Excellent communication skills.
- Ability to understand and carry out instructions presented in written, oral, or diagram form using common sense.
- Ability to stand for long periods at ticket counters and gate check-in areas.
- Must pass a pre-employment drug screen.
- Must have a flexible schedule.
Responsibilities
- Check passengers in at flight ticket counters and gates.
- Verify passenger documentation before boarding.
- Assign seats and provide gate information.
- Check baggage and assist with baggage claims.
- Assist passengers with issues in the airport while maintaining an enthusiastic and positive attitude.
- Host self-service kiosks.
- Interpret identification labels and baggage and cargo routing tags.
- Keep check-in, lobby, gate, and baggage work areas organized and functional.
- Make announcements in the gate area.
- Follow uniform guidelines, codes of conduct, and workplace health and safety procedures.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
