Passenger Service Agent (PT)

ISS•Charlotte, NC

9d•Onsite

About The Position

The Passenger Service Agent delivers customer service to clients and their customers. The role checks in passengers, assists at departure gates, and helps arriving passengers while maintaining a positive, friendly, and helpful attitude. Agents work across the operation, including the lobby, check-in, bag drop, gate, boarding, arrivals, lost and found, and ticketing. The schedule is Monday through Friday and weekends, from 2:30 p.m. to 7:00 p.m., at an hourly wage of $17.00. The position requires compliance with safety, airline, airport authority, U.S. Customs, and company policies and procedures. Agents verify travel documents using TIMATIC, assist with ticket-counter setup and breakdown and ticket issues, board passengers, close aircraft doors, pull the jet bridge before departure, and help passengers locate lost items or baggage. Employees must follow HSEQ policies, participate in related training, and report potential hazards or compliance concerns.

Requirements

Passion for customer service.
Positive attitude.
Accountability and dependability.
Ability to communicate effectively with teammates.
Ability to understand physical limitations as needed to perform job functions and tasks.
Ability to stand and walk for the duration of the shift.
Ability to bend, twist, and carry up to 50 pounds.
Ability to work in outside weather conditions; hearing protection is required while on the ramp.

Responsibilities

Follow company procedures, policies, and rules and take direction from management.
Communicate professionally with staff, managers, teammates, and customers.
Maintain a professional appearance and conduct, including compliance with uniform guidelines.
Deliver a positive customer experience and assist passengers throughout their journey.
Comply with safety rules, policies, and procedures set by ISS, the airline, airport authorities, and U.S. Customs.
Greet, assist, and process passengers according to airline protocols and regulations.
Work in the lobby, check-in, bag drop, gate, boarding, arrivals, lost and found, and ticketing areas.
Complete document verification using TIMATIC.
Set up and break down the ticket counter and assist with ticket changes and issues.
Board passengers efficiently, close aircraft doors, and pull the jet bridge before departure.
Assist passengers in locating lost items or baggage.
Coordinate activities with internal departments and participate in team meetings.
Follow HSEQ policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns.