Agent Passenger Service, PVD PT
About The Position
TDA AGH is hiring a part-time Passenger Service Agent in PVD. The role serves as a first point of contact for travelers using commercial and charter services and provides customer service across ticketing, boarding, special assistance, and aircraft turnaround support. Shifts may be AM, MID, or PM, and hours vary according to flight schedules and seasonal changes; weekly hours may increase or decrease. The agent processes tickets and baggage, provides passengers with flight and boarding information, responds to denied boarding situations, assists passengers with mobility and other needs, and supports safe aircraft boarding, deplaning, cleaning, and security searches. The position requires compliance with FAA, airline, and airport rules, completion of required training, and immediate reporting of safety hazards or incidents. The work takes place indoors and outdoors, including around aircraft, vehicles, equipment, and fuel. Conditions may include extreme weather, dust and pollen, noise, strong odors, fumes, variable lighting, safety hazards, and possible biohazard exposure during lavatory servicing. Physical duties include lifting and carrying 70-pound suitcases and performing repetitive movements and varied body positions.
Requirements
- Read, write, and communicate effectively in English.
- Work calmly and efficiently under time constraints in a high-pressure airport environment.
- Be available for varied shifts, including evenings, nights, weekends, and holidays.
- Maintain a well-groomed, professional appearance.
- Have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986.
- Meet the requirements to obtain a SIDA (Secure Identification Display Area) badge.
- Lift and carry a 70-pound suitcase from the floor to 18 inches and carry it with both hands for up to 25 feet.
- Perform repetitive tasks and motions, including bending, squatting, kneeling, crawling, and twisting, and sustain those positions for extended periods.
- Have sufficient vision and physical ability to safely perform all essential functions.
Nice To Haves
- Bilingual or multilingual skills.
- Prior customer service, hospitality, or airline/airport industry experience.
- Familiarity with airline reservation or check-in systems such as Sabre or Amadeus.
- Experience assisting passengers with disabilities or ADA/wheelchair-assist procedures.
- CPR/First Aid certification or willingness to obtain it.
Responsibilities
- Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
- Provide accurate information about arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
- Handle denied boarding situations professionally, including soliciting volunteers, accommodating displaced customers, and issuing hotel, meal, and taxi vouchers as appropriate.
- Comply with FAA, airline, and airport regulations.
- Enforce safety and security measures and protect sensitive operational zones.
- Assist customers with special needs, including support during boarding.
- Transport wheelchair passengers between ticket counters, gates, and baggage service areas.
- Operate jet bridges, ADA ramps, and portable air stairs to support safe boarding and deplaning, including for passengers with mobility needs.
- Clean aircraft cabins and conduct security searches between flights.
- Complete all required training and perform only tasks for which fully trained.
- Report safety hazards and incidents immediately to a supervisor.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
