PT Passenger Service Agent

ABM US • South San Francisco, CA

3d • Onsite

About The Position

The part-time Airline Passenger Service Agent is a multi-functional, cross-utilized position supporting airport operations and passenger services. Depending on operational needs, staffing requirements, and business demands, employees may be assigned to work as an Amenity Cart Agent, Baggage Handler, Catering Seal Breaker, Equipment Agent, Exit Guard, Lobby Agent, Manual Encoder, Wayfinder Agent, and/or Wheelchair Agent. Daily assignments, work locations, and responsibilities may vary.

The position pays $22.51 per hour. Shifts are Monday through Sunday, within graveyard hours, with schedules of 9 p.m.–2 a.m. and/or 9 p.m.–5 a.m. Hours are not yet set, and open availability and flexibility to work any days and hours are required.

The role may suit someone entering or returning to the workforce with limited experience and education. ABM is a military- and veteran-friendly employer and encourages veterans and candidates with military experience to apply.

Requirements

• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Ability to work independently and manage time effectively.
• Open availability and flexibility to work any days and hours within graveyard hours.
• Ability to read, write, and speak English.
• Computer skills.
• Meet requirements for an airport SIDA badge and Customs Seal, if applicable, including successful completion of a background check and provision of a ten-year work history.
• Ability to stand and/or walk for the majority of a shift and perform physically demanding tasks, including climbing stairs, bending, stooping, kneeling, lifting, carrying, pushing, and/or pulling 75 pounds or more, depending on assigned duties.

Nice To Haves

• High school diploma or equivalent.
• Previous customer service experience.
• Military or veteran experience.

Responsibilities

• Perform required equipment pre-operational safety checks at the start of each shift in accordance with Environmental, Safety, and Health guidelines.
• Comply with safety, security, compliance, and quality standards established by the company, clients, and regulatory authorities.
• Perform additional duties as assigned to support operational needs.
• As an Amenity Cart Agent, stock, organize, and maintain carts; receive and track shipments of snacks, beverages, and other amenities; and deliver carts to designated gates.
• As a Baggage Handler, meet arriving flights, assist passengers at baggage claim, transport luggage between airport locations, assist with oversized and special items, and maintain and restock baggage supplies.
• As a Catering Seal Breaker, meet catering trucks at the designated Central Checkpoint, verify truck security seals and documentation in compliance with TSA standards, and visually inspect seals for damage or tampering.
• As an Equipment Agent, manage equipment check-in and check-out, document issued equipment in the inventory system, conduct daily inventory counts, maintain the Equipment Room, receive and document deliveries, and record equipment loss, damage, or discrepancies.
• As an Exit Guard, monitor and secure designated exits and other access points, prevent unauthorized entry into secured areas, verify credentials, provide directions, and respond to security alarms and unauthorized access attempts.
• As a Lobby Agent or Wayfinder Agent, verify boarding passes or airport credentials, manage passenger queues, and direct passengers to security lanes and provide guidance on screening procedures.
• As a Lobby Agent, control security checkpoint access according to TSA security directives, permitting entry only to ticketed passengers, airport employees, and authorized personnel.
• As a Wayfinder Agent, direct international arrivals to appropriate lanes based on citizenship and assist with customs and immigration paperwork requirements.
• As a Manual Encoder, scan misread baggage tags, update routing information, assign rerouted baggage to the designated pier, and move unreadable baggage to the appropriate processing area.
• As a Wheelchair Agent, provide mobility assistance throughout airport areas and transport passengers courteously and professionally while safeguarding comfort, dignity, and safety.
• Assess wheelchair passengers’ needs and communicate available mobility and comfort options in accordance with training and policy.

Benefits

• ABM offers a comprehensive benefits package; details are available through ABM Employee Benefits for Front Line Team Members.
• Access to a world-class training program and opportunities to use skills developed during military service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed