PT Passenger Service Agent

Huntleigh Usa Corporation•St. Louis, MO

8d•Onsite

About The Position

Huntleigh USA is seeking dependable, service-oriented Passenger Assistants to support airline passengers requiring wheelchair and mobility assistance at St. Louis Lambert International Airport. The role provides a safe, comfortable, and positive airport experience through wheelchair and aisle chair assistance, baggage support, and general customer service. Passenger Assistants must comply with Huntleigh USA, airline, airport, and Transportation Security Administration (TSA) safety and security requirements while providing professional, courteous service. The position works Saturday and Sunday on one of the listed shifts: 6:00 AM–2:30 PM, 7:00 AM–3:30 PM, or 2:30 PM–11:00 PM. Flexible scheduling may be available based on operational needs. The work takes place in a fast-paced airport environment and may involve moving equipment, moderate noise, and varying weather conditions, including outdoor exposure to heat, cold, rain, humidity, fumes, and vibrations. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or equivalent may be required, depending on location.
Reliable transportation.
Ability to read, write, speak, and understand English and follow written and verbal instructions.
Must pass required pre-employment and random drug and alcohol screenings (DOT or Non-DOT, as applicable).
Excellent customer service and communication skills.
Professional appearance and attitude.
Ability to lift, carry, push, pull, and/or hold up to 75 pounds or more.
Ability to stand and walk for extended periods throughout the shift.
Ability to bend, squat, stoop, push, and maintain mobility throughout the workday.
Ability to assist passengers on stairs or in boarding areas when required.

Nice To Haves

Previous airport, passenger service, hospitality, or customer service experience is preferred but not required.
Passion for helping others.

Responsibilities

Transport passengers safely to and from designated airport locations.
Provide wheelchair and aisle chair assistance to arriving and departing passengers.
Assist passengers in and out of wheelchairs while ensuring their comfort and safety.
Provide luggage assistance for inbound and outbound flights.
Assist passengers who are hearing or visually impaired.
Escort passengers to restaurants, restrooms, animal relief areas, and other airport locations as needed.
Ensure passengers arrive safely and on time at their departure gates.
Provide directions, airport information, and customer service.
Coordinate assignments with dispatchers, gate agents, and airline personnel.
Complete incident reports and maintain accurate wheelchair trip logs.
Comply with TSA, airport, and company safety requirements.
Collect and return wheelchairs to designated staging areas.
Perform additional duties as assigned by management.