Part-Time Ramp/ Passenger Service Agent

Worldwide Flight Services, Inc.•Eugene, OR

7d•Onsite

About The Position

The Airline Services Agent supports both ramp operations and passenger services at the airport. The role includes loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment, as well as assisting passengers with check-in, boarding, ticketing, baggage handling, and customer inquiries. The agent follows safety protocols and airport regulations and helps ensure efficient airport operations. This position is covered by a Transport Workers Union (TWU) collective bargaining agreement that requires joining the TWU and paying union dues.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience in customer service or a related field.
Ability to work varied shifts, including weekends, holidays, and nights.
Strong verbal and written communication skills.
Ability to lift and handle baggage weighing up to 50 lbs.
Basic computer proficiency, including data entry and use of relevant software.
Familiarity with airport regulations and procedures.
Ability to pass background checks and comply with airport security requirements.
Fluency in speaking, reading, and writing English.

Nice To Haves

Previous experience in an airport, airline, or logistics environment.
Knowledge of ticketing, reservations, and fare calculation systems.
Experience handling lost-and-found procedures or baggage claims.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced, high-pressure environment.
Knowledge of international shipping and airfreight documentation.
Proficiency in a second language for assisting international travelers.
Strong conflict-resolution and problem-solving abilities.

Responsibilities

Load and unload baggage and cargo from aircraft safely and efficiently.
Marshal aircraft to and from gates using hand signals and communication equipment.
Operate ground support equipment such as tugs, belt loaders, and forklifts.
Conduct pre- and post-flight safety inspections of equipment and ramp areas.
Coordinate with flight crews, ground control, and team members.
Fill aircraft water tanks and ensure proper servicing levels.
Handle baggage claims and transfers, ensuring baggage reaches connecting flights accurately.
Maintain cleanliness and organization of the ramp area and follow safety protocols.
Complete flight paperwork, including weight and balance reports.
Assist with emergencies, including equipment failures or medical incidents.
Work in varying weather conditions and follow airport safety and security regulations; report hazards.
Make reservations, issue tickets and itineraries, and compute passenger fares.
Handle baggage check-in, collect excess baggage charges, and provide travel information.
Assist passengers at boarding gates, check ticket validity, and process boarding procedures.
Manage arrangements for passengers with reservations and standby travelers, including their luggage.
Determine flight close-out times and complete flight documentation accurately.
Handle post-departure procedures, including invalidating tickets and finalizing reports.
Conduct lost-and-found activities, trace lost articles, update passengers, and return found items.
Process lost or damaged baggage claims, including settling minor claims on the spot and forwarding larger claims to appropriate personnel.