Passenger Services/Ramp Agent

Worldwide Flight Services, Inc.•Belgrade, MT

3d•Onsite

About The Position

The Passenger Services/Ramp Agent supports both ramp operations and passenger services at the airport. Ramp duties include loading and unloading baggage and cargo, marshaling aircraft, operating ground support equipment, inspecting equipment and ramp areas, and coordinating with flight crews, ground control, and team members. The role also includes aircraft servicing, baggage transfers and claims, flight paperwork, and responding to emergencies, while maintaining airport safety and security requirements. Passenger services duties include reservations, ticketing, itineraries, fare calculations, baggage check-in, passenger assistance at boarding gates, and handling travel inquiries. The agent manages reservations and standby travelers, completes flight documentation and post-departure procedures, and assists with lost and found and baggage claims. The position requires customer service skills, attention to safety and compliance, and the ability to work in varied weather and airport conditions. This is a part-time position paying $23.50 per hour. It is covered by a Transport Workers Union (TWU) collective bargaining agreement that requires joining the union and paying union dues.

Requirements

High school diploma or GED equivalent.
Valid driver's license, maintained throughout employment.
At least 1 year of experience in customer service or a related field.
Ability to work varied shifts, including weekends, holidays, and nights.
Strong verbal and written communication skills.
Ability to lift and handle baggage weighing up to 50 lbs.
Basic computer proficiency, including data entry and use of relevant software.
Familiarity with airport regulations and procedures.
Ability to pass background checks and comply with airport security requirements.
Fluency in spoken and written English.
Ability to join the TWU and pay union dues under the applicable collective bargaining agreement.

Nice To Haves

Previous experience in an airport, airline, or logistics environment.
Knowledge of ticketing, reservations, and fare calculation systems.
Experience handling lost-and-found procedures or baggage claims.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced, high-pressure environment.
Knowledge of international shipping and airfreight documentation.
Proficiency in a second language for assisting international travelers.
Strong conflict resolution and problem-solving abilities.

Responsibilities

Load and unload aircraft baggage and cargo safely and efficiently.
Marshal aircraft to and from gates using hand signals and communication equipment.
Operate ground support equipment, including tugs, belt loaders, and forklifts.
Conduct pre- and post-flight safety inspections of equipment and ramp areas.
Coordinate with flight crews, ground control, and team members.
Fill aircraft water tanks and ensure proper servicing levels.
Handle baggage claims and transfers, including accurate delivery to connecting flights.
Maintain a clean and organized ramp area and follow safety protocols.
Complete required flight paperwork, including weight and balance reports.
Assist with emergencies, including equipment failures and medical incidents.
Follow airport safety and security regulations and report hazards.
Make reservations, issue tickets and itineraries, and compute fares.
Handle baggage check-in, collect excess baggage charges, and provide travel information.
Assist passengers at boarding gates by checking ticket validity and processing boarding procedures.
Manage arrangements for passengers with reservations and standby travelers, and handle their luggage.
Determine flight close-out times and complete flight documentation accurately.
Complete post-departure procedures, including invalidating tickets and finalizing reports.
Conduct lost-and-found activities, trace lost articles, update passengers, and return found items.
Process lost or damaged baggage claims, settle minor claims on the spot, and forward larger claims to appropriate personnel.