Line & Ramp Services Agent

Jet Aviation • Van Nuys, CA

4d • Onsite

About The Position

Jet Aviation is hiring a Line & Ramp Services Agent to support aircraft, crews, and passengers at its concierge-style Fixed Based Operator (FBO) in Van Nuys, California. This is an on-site role at the center of airport operations, working with clients, passengers, crew, and colleagues to deliver safe, precise operations and exceptional customer service in a fast-paced environment.

The operation runs 24 hours a day, seven days a week, and requires flexibility to meet operational and customer needs. The initial assignment is C Shift, 9:00 p.m. to 5:30 a.m., though shifts may change over time. Training is expected to last approximately four to six weeks; hours during training may differ from the assigned shift. This is a non-exempt position with a baseline hourly pay range of $21.00–$22.00, plus potential performance-based bonuses of up to 5% of annual salary. Overtime is paid for hours worked over 40 in a week.

The role involves aircraft ground operations, customer and crew assistance, and maintaining facilities, equipment, and supplies. Employees are expected to follow safety procedures, report hazards or issues, and contribute to a safety-first culture. The position is active and includes outdoor work in varying weather conditions and physical tasks such as standing, walking, climbing, kneeling, and lifting.

Full-time employees may receive financial, insurance, wellness, paid-time-off, and continued-education benefits. Jet Aviation states that selected candidates must pass pre-employment requirements and that it is an equal opportunity employer.

Requirements

• High school diploma, GED, or equivalent education.
• Valid driver’s license and a strong sense of responsibility.
• Basic English communication skills at B1 level or above.
• Courteous and respectful attitude and reliable work ethic.
• Willingness to work flexible hours in a 24-hour, seven-day operation, including the initial C Shift of 9:00 p.m. to 5:30 a.m.
• Ability to handle an active, on-the-move role and work outdoors in varying weather conditions.
• Strong eye for quality and focus on customer service.
• Ability to remain calm under pressure.
• Ability to use hands and fingers to handle, feel, or reach; frequently stand, walk, or sit; and occasionally climb, balance, kneel, crouch, or crawl.
• Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds above the head.
• Vision abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust and focus.

Nice To Haves

• At least one year of mechanical experience is preferred.
• Direct line and ramp experience is preferred, but not required.

Responsibilities

• Refuel and defuel aircraft while following aircraft-specific fueling requirements.
• Tow aircraft and provide aircraft disconnecting services.
• Use hand signals to guide aircraft during arrivals and departures.
• Provide aircraft services using ground support equipment, including GPU operation, lavatory carts, and lavatory emptying procedures.
• Communicate with employees and crew by radio to support operations and customer service.
• Assist with providing aircraft with ice, coffee, catering, and other services.
• Transport customers and pilots between aircraft, hotels, restaurants, and other airport locations using a courtesy van or bus.
• Assist with aircraft and hangar cleaning as needed.
• Assist with groundskeeping and general housekeeping, including grass cutting, weeding, and picking up trash.
• Assist crew members and passengers with luggage, transportation, and amenities.
• Maintain facilities, equipment, and supplies to high safety, quality, and cleanliness standards.
• Follow safety procedures and promptly report hazards or issues.
• Perform other duties as assigned.

Benefits

• Hourly base pay and overtime pay for hours worked over 40 in one week.
• Holiday pay and paid time off, including three floating holidays.
• 401(k) with a $1-for-$1 match up to 6%.
• General Dynamics employee discounts.
• Multiple medical, dental, and vision insurance options for employees and eligible family members.
• Paid sick time.
• Employee Assistance Program.
• Wellness programs and health awards.
• Annual merit increase opportunity.
• Annual bonus potential up to 5%.
• Tuition reimbursement for approved continuing-education pursuits.
• Health savings and flexible spending accounts.
• Short-term and long-term disability insurance.
• Life insurance.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED