Line & Ramp Services Agent

Jet Aviation•Los Angeles, CA

5d•$21 - $22•Onsite

About The Position

Jet Aviation is seeking a Line & Ramp Services Agent to support aircraft, crews, and passengers at its concierge-style Fixed Based Operator (FBO) in Van Nuys, California. This on-site role contributes to safe, precise aircraft operations and exceptional customer service in a fast-paced, around-the-clock airport environment. Team members work closely with clients, passengers, crew, and colleagues, with support from safety, training, operations, and management teams. The initial assignment is C Shift, 9:00 p.m. to 5:30 a.m., although the shift may change as business needs evolve. The operation runs 24 hours a day, seven days a week, and the role requires schedule flexibility. Training is expected to last approximately four to six weeks; hours during training may differ according to operational and training needs. The position pays $21.00–$22.00 per hour, plus a performance-based bonus opportunity of up to 5% of annual salary. Overtime is paid for hours over 40 in one week. The role involves handling aircraft ground operations, assisting passengers and crews, and maintaining facilities, equipment, and supplies. Employees are expected to follow procedures, support a safety-first culture, and promptly report hazards or issues. The work is active and includes outdoor work in varied weather, with physical demands such as frequent standing and walking, occasional climbing and kneeling, and lifting or moving items up to 50 pounds above the head on occasion.

Requirements

High school diploma, GED, or equivalent education.
Valid driver’s license and a strong sense of responsibility.
Basic English communication skills at B1 level or above.
Courteous and respectful attitude and reliable work ethic.
Willingness to work flexible hours, rain or shine.
Ability to handle the demands of an active, on-the-move role.
Strong eye for quality and focus on customer service.
Ability to remain calm under pressure.
Enjoyment of outdoor work and pride in doing tasks correctly.

Nice To Haves

At least one year of mechanical experience is preferred.
Direct line and ramp experience is preferred but not required.

Responsibilities

Refuel and defuel all types of aircraft, following specific fueling requirements.
Provide aircraft towing and disconnecting services.
Use hand signals to guide aircraft during arrivals and departures.
Operate ground support equipment, including GPU equipment for aircraft engine starts and ground power, and use lavatory carts and perform emptying procedures.
Communicate with employees and crew by radio to provide customer service.
Assist with providing aircraft ice, coffee, catering, and other required services.
Transport customers and pilots to and from aircraft, hotels, restaurants, and other airport locations using a courtesy van or bus.
Assist passengers and crew with luggage, transportation, and amenities.
Clean aircraft and hangars as needed.
Perform general groundskeeping and housekeeping, including grass cutting, weeding, and picking up paper and trash.
Maintain facilities, equipment, and supplies to safety, quality, and cleanliness standards.
Follow safety procedures and promptly report hazards or issues.
Perform other duties as assigned.