Passenger Service Agent - Part Time

Menzies Aviation Careers•Jamaica, NY

About The Position

As a member of the passenger services team, the Passenger Service Agent assists passengers and their property in arriving safely at their destinations. The role includes supporting passenger check-in and boarding for domestic, international, and charter flights, as well as connecting or disconnecting jetways or stairs when necessary. The work takes place indoors and outdoors, in all weather conditions, and requires flexibility to work variable shifts, including weekends and holidays. Employees are responsible for taking reasonable care of their own health, safety, and wellbeing and that of others, following provided information, training, and workplace health and safety procedures. The company is committed to providing a safe working environment and prohibits the misuse of alcohol and drugs, enforcing its Substance Misuse Policy through regular testing.

Requirements

Must be at least 18 years of age.
Possess and maintain a valid driver’s license and other FAA-required identification or seals.
Must be able to speak, read, and write in English.
Must be available and flexible to work variable shifts, including weekends and holidays.
Must be comfortable working indoors and outdoors in all weather conditions.
Able to continuously lift, push, and pull up to 70 lbs.

Responsibilities

Perform computerized check-in of passengers for international and domestic travel.
Designate passenger seat assignments.
Verify documentation for international and domestic flights.
Ensure passengers receive the correct boarding passes for assigned charter flights.
Verify tickets and seat reservations.
Match the passenger manifest to the on-board count.
Assist with governmental agency requirements.
Connect and disconnect jetways or stairs as necessary.
Announce arrivals and departures as necessary.
Take reasonable care of personal and others’ health, safety, and wellbeing, following workplace procedures and training.