SFO Passenger Service Agent - Part Time

Swissport International AG • Burlingame, CA

1d

About The Position

The Passenger Service Agent provides passenger and customer services as contracted by the airline customer. Duties may include reservations, ticketing, baggage processing, terminal and gate check-in, jet way operation, greeting arriving passengers, assisting VIPs, and providing special passenger assistance. The expected rate of pay is $22.51 per hour.

Swissport is a global aviation services provider offering ground handling, cargo handling, and passenger services. The company describes its mission as providing the aviation industry with consistent, tailor-made solutions to improve customer experience. It emphasizes the values of Show You Care, Do the Right Things, and Win as a Team, and states its commitment to diversity, equal opportunity, and an inclusive workplace.

Requirements

• High school diploma or GED equivalent.
• Good command of English, both verbal and written.
• Relevant work experience and a passion for customer service.
• Excellent written and verbal communication skills in the country-specific language.
• Commitment to continuous improvement.
• Self-motivated and able to work independently.
• Attentive to detail and numerate.
• Ability to follow processes and procedures and apply a flexible approach when required.
• Ability to type and learn airline-specific computer reservation and ticketing software.
• Willingness to work in inclement weather.

Nice To Haves

• Additional languages are desirable.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing, including handling and fee calculation when applicable.
• Assist passengers during arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Make public address announcements as required.
• Coordinate with Ramp Service Agents so wheelchairs, strollers, and gate-checked bags cleared through security are available for loading at departure and delivered to passengers upon arrival.
• Comply with applicable federal, state, municipal, airport authority, and carrier security requirements, as well as Swissport SOPs and policies.
• Operate equipment including the jet way and computer keyboards, and use carrier-specific reservation and ticketing software.
• Produce required work-related documentation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED