Passenger Service Agent

Alaska Airlines • OR-Portland, OR

1d • Onsite

About The Position

The Passenger Service Agent assists guests with travel needs by responding to inquiries, resolving complaints, and performing tasks in baggage, ticketing, check-in, and flight boarding. The role supports guest satisfaction and smooth airport operations, including arranging seating, directing guests, making announcements, handling upgrades and standby requests, and addressing disrupted travel and baggage issues.

The position requires a flexible schedule, including nights, weekends, and holidays, and participation in paid training that may involve overnight travel. Employees must obtain and maintain airport security clearance and a SIDA badge. The role has specific tattoo restrictions: visible tattoos on the face, front of neck, or chest are not allowed; hand tattoos are limited to one per hand no larger than a quarter; tattoos elsewhere are limited in size and must not be offensive, with additional limits on placement and visibility. Tattoos may only be covered with a uniform piece or approved jewelry/watch, not makeup.

Requirements

• At least 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Ability to stand for long periods and bend, stoop, squat, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain airport security clearance and obtain and maintain a SIDA badge in good standing.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Assist guests with travel needs, including answering inquiries, baggage services, ticketing, check-in, and boarding.
• Ensure cabin accommodations.
• Assist guests affected by oversold, delayed, or cancelled flights, and guests with lost, delayed, or damaged luggage.
• Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system, and processing upgrades and standby requests.
• Process and secure guest luggage.
• Enter and maintain delayed or damaged luggage claims using a data entry system.
• Perform duties of varying capacities as directed by management to ensure guest satisfaction.
• Perform other duties as assigned.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holiday and paid time off.
• Professional development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED