Agent Passenger Service
About The Position
As a Passenger Service Agent with TDA AGH, you are the first and last impression for travelers using commercial and charter services. You provide customer service throughout the passenger journey, including ticketing, boarding, special assistance, and aircraft turnaround support. The position requires a flexible schedule, including nights, weekends, and holidays, with hours that vary based on flight schedules and may increase or decrease due to seasonal flight changes. The role operates in a fast-moving airport environment and requires compliance with FAA, airline, and airport regulations, as well as safety and security procedures. Agents may work indoors and outdoors amid changing weather, operational hazards, noise, odors, fumes, and variable lighting. Physical duties include handling heavy baggage, assisting passengers with mobility needs, and performing repetitive movements and sustained positions.
Requirements
- Read, write, and communicate effectively in English.
- Work calmly and efficiently under time constraints in a high-pressure airport environment.
- Be available for varied shifts, including evenings, nights, weekends, and holidays.
- Maintain a well-groomed, professional appearance.
- Have or be able to obtain authorization to work in the United States as defined in the Immigration Act of 1986.
- Meet the requirements to obtain a SIDA badge and pass a fingerprint-based security screening required by the airline and airport authority.
Nice To Haves
- Bilingual or multilingual skills.
- Prior customer service, hospitality, or airline/airport industry experience.
- Familiarity with airline reservation or check-in systems such as Sabre or Amadeus.
- Experience assisting passengers with disabilities or ADA/wheelchair-assistance procedures.
- CPR/First Aid certification or willingness to obtain it.
Responsibilities
- Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
- Provide information about arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
- Handle denied boarding situations by soliciting volunteers, accommodating displaced customers, and issuing hotel, meal, and taxi vouchers as appropriate.
- Comply with FAA, airline, and airport regulations.
- Enforce safety and security measures and protect sensitive operational zones.
- Assist customers with special needs, including support during boarding.
- Transport wheelchair passengers between the ticket counter, gates, and baggage service areas.
- Operate jet bridges, ADA ramps, and portable air stairs to support safe passenger boarding and deplaning, including for customers with mobility needs.
- Clean aircraft cabins and conduct security searches between flights.
- Complete all required training and perform only tasks for which fully trained.
- Report safety hazards or incidents immediately to a supervisor.
- Perform other duties as assigned by management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
