Passenger Service Agent

Dnata • Dallas, TX

4d

About The Position

The Passenger Service Agent supports passenger check-in and boarding processes for international and domestic flights. The role verifies passenger documents, tickets, and seat reservations; assigns seats; ensures passengers receive the correct boarding passes; and reconciles manifests with onboard counts. The agent provides requested information, announces arrivals and departures as needed, maintains knowledge of flight times during the designated shift, and coordinates with airlines, customer service representatives, and ground handlers. The position also involves connecting or disconnecting jetways or stairs as necessary and assisting with baggage tagging and baggage claim reports. Other duties may be assigned.

This is a part-time position with shift hours from 6:30 p.m. to 11:15 p.m. Employees must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities, provided accommodations do not create an undue hardship for the company.

Requirements

• Possess and maintain a valid state driver's license and any other FAA- or airport-required identification, seals, or authorizations.
• Possess a high school diploma or GED equivalent.
• Have excellent communication and interpersonal skills.
• Possess basic computer literacy.
• Be able to stand, bend, stoop, and walk for extended periods.
• Be able to push, pull, lift, and load up to 70 pounds.
• Have exceptional customer service skills.

Nice To Haves

• Arabic speaking.

Responsibilities

• Electronically check in passengers for international travel.
• Verify documents for international and domestic flights.
• Assign passenger seats.
• Ensure each passenger receives the correct boarding pass for the assigned flight.
• Verify ticket and seat reservations.
• Match the passenger manifest to the onboard count.
• Announce arrivals and departures as necessary.
• Provide information to passengers and customers as requested.
• Connect or disconnect jetways or stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of flight times during the designated shift.
• Maintain liaison with airlines, customer service representatives, and ground handlers.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED