Passenger Service Agent

Menzies Aviation Careers•Dallas, TX

About The Position

As a member of the passenger services team, the Passenger Service Agent assists passengers and their property in arriving safely at their destinations. The role includes passenger check-in and boarding support for domestic, international, and charter flights, as well as coordination with governmental agency requirements. The position involves working indoors and outdoors, including in all weather conditions, and requires flexible availability for variable shifts, weekends, and holidays. The role carries responsibility for taking reasonable care of the health, safety, and wellbeing of oneself and others, following provided information, training, and workplace health and safety procedures. The company prohibits alcohol and drug misuse and conducts regular testing to enforce its Substance Misuse Policy.

Requirements

Must be at least 18 years of age.
Must possess and maintain a valid driver’s license and other FAA-required identification or seals.
Must be able to speak, read, and write in English.
Must be available and flexible to work variable shifts, including weekends and holidays.
Must be comfortable working indoors and outdoors in all weather conditions.
Must be able to continuously lift, push, and pull up to 70 lbs.

Responsibilities

Perform computerized check-in of passengers for international and domestic travel.
Designate passenger seat assignments.
Verify documentation for international and domestic flights.
Ensure passengers receive the correct boarding passes for assigned charter flights.
Verify tickets and seat reservations.
Match the passenger manifest to the onboard count.
Assist with governmental agency requirements.
Connect and disconnect the jetway or stairs as necessary.
Announce arrivals and departures as necessary.
Take reasonable care of personal and others’ health, safety, and wellbeing at work, following provided information, training, and workplace procedures.