Passenger Service Agent

dnata•Dallas, TX

1d•$17 - $17

About The Position

The Passenger Service Agent supports passenger operations at dnata USA, helping keep flights moving through airport customer service and ground-handling activities. The role includes checking in passengers, verifying travel documents and reservations, assigning seats, issuing boarding passes, reconciling passenger manifests with onboard counts, and providing flight information and announcements. The agent also connects or disconnects jetways or stairs as needed and assists with baggage tagging and baggage claim reports. The position requires maintaining awareness of flight times during the designated shift and coordinating with airlines, customer service representatives, and ground handlers. Other duties may be assigned.

Requirements

Possess and maintain a valid state driver's license and any other FAA- or airport-required identification, seals, or authorizations.
Possess a high school diploma or GED equivalent.
Have excellent communication and interpersonal skills.
Possess basic computer literacy.
Be able to stand, bend, stoop, and walk for extended periods.
Be able to push, pull, lift, and load up to 70 pounds.
Have exceptional customer service skills.

Responsibilities

Electronically check in passengers for international travel.
Verify documents for international and domestic flights.
Assign passenger seats.
Ensure passengers receive the correct boarding passes for their assigned flights.
Verify tickets and seat reservations.
Match the manifest to the onboard count.
Announce arrivals and departures as necessary.
Provide information to passengers and customers as requested.
Connect and disconnect jetways or stairs as necessary.
Assist with baggage tagging and baggage claim reports.
Maintain current knowledge of flight times during the designated shift.
Maintain liaison with airlines, customer service representatives, and ground handlers.
Perform other duties as assigned.