Passenger Service Agent

Worldwide Flight Services, Inc.•Sioux Falls, SD

7d•Onsite

About The Position

As a Passenger Service Agent, you provide customer service for airport and passenger operations, including reservations, ticketing, baggage handling, and travel information. You support boarding, deplaning, and ticket validation; handle lost-and-found inquiries and baggage claims; and receive and process airfreight shipments. The role also involves maintaining compliance with security protocols and supporting efficient airport operations.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience in customer service or a related field.
Ability to work varied shifts, including weekends, holidays, and nights.
Strong verbal and written communication skills.
Ability to lift and handle baggage weighing up to 50 lbs.
Basic computer proficiency, including data entry and use of relevant software.
Stay current with recurrent training as assigned.
Ability to obtain and maintain an airport security badge.
Ability to read, write, and speak English.

Nice To Haves

Previous experience in an airport, airline, or logistics environment.
Knowledge of ticketing, reservations, and fare calculation systems.
Experience handling lost-and-found procedures or baggage claims.
Strong organizational skills and attention to detail.
Familiarity with airport regulations and procedures.
Knowledge of international shipping and airfreight documentation.
Proficiency in a second language to assist international travelers.
Strong conflict-resolution and problem-solving abilities.

Responsibilities

Make reservations, issue tickets and itineraries, and compute passenger fares.
Check in baggage, collect excess baggage charges, and provide general travel information.
Assist passengers at boarding gates by checking ticket validity and processing boarding procedures.
Manage arrangements for passengers with reservations and standby travelers, including their luggage.
Determine flight close-out times and complete flight documentation accurately.
Complete post-departure procedures, including invalidating tickets and finalizing reports.
Trace lost articles, update passengers, and return found items.
Process claims for lost or damaged baggage, settle minor claims on the spot, and forward larger claims to appropriate personnel.
Receive and process airfreight shipments by determining routing, computing rates, and preparing domestic and international shipping documentation.
Maintain accurate airfreight inventory records for warehouse, dispatch, and delivery processes.
Follow site security protocols and report breaches or suspicious activity to management or through the whistleblower program.