Passenger Service Agent
About The Position
As a member of the Menzies Aviation Passenger Service Team, the Passenger Service Agent checks in passengers at ticket counters and gates, verifies passenger documentation, assigns seats, provides gate information, checks baggage, and assists passengers with issues in the airport. The role requires adherence to Menzies Aviation uniform guidelines and codes of conduct, and maintaining a positive attitude when representing the company and communicating with customers. Work is primarily indoors, near terminal areas with consistently open doors where harsh weather may affect the indoor environment. The team is provided a Menzies Aviation uniform, including a long coat. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Requirements
- Must be at least 18 years of age.
- Must pass a pre-employment drug screen.
- Ability to proficiently read, write, and speak English.
- Must be comfortable lifting or moving up to 70 pounds of cargo and baggage.
- Must be able to stand for long periods at ticket counters and gate check-in areas.
- Must pass an FBI background check and obtain a US Customs seal.
- Must be available and flexible to work variable shifts, including weekends and holidays.
- Intermediate computer skills required.
- Ability to learn quickly.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
- Physical ability to frequently stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with arms; climb or balance; and talk or hear.
- Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds; tasks may involve bending and stooping.
Nice To Haves
- Prior customer service experience is strongly preferred.
Responsibilities
- Assist passengers with check-ins, verification, gate information, baggage claims, and other passenger issues in the airport.
- Interpret identification labels and baggage and cargo routing tags.
- Host self-service kiosks.
- Ensure all work areas are organized.
- Maintain a positive attitude while offering assistance.
- Ensure safe and secure operations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
