Passenger Service Agent

Dnata•Dallas, TX

About The Position

The Passenger Service Agent supports passenger processing and flight operations. Duties include checking in passengers for international travel, verifying documents for international and domestic flights, assigning seats, providing correct boarding passes, and checking ticket and seat reservations. The role also helps reconcile passenger manifests with onboard counts, announces arrivals and departures as needed, provides requested passenger information, connects or disconnects jetways or stairs, and assists with baggage tagging and baggage claim reports. The agent maintains current knowledge of flight times during the designated shift and liaises with airlines, Customer Service Representatives, and ground handlers. Other duties may be assigned. Employees must be able to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Requirements

Possess and maintain a valid state driver's license and other FAA- or airport-required identification, seals, or authorizations.
Possess a high school diploma or GED equivalent.
Have excellent communication and interpersonal skills.
Possess basic computer literacy.
Have exceptional customer service skills.
Be able to stand, bend, stoop, and walk for extended periods.
Be able to push, pull, lift, and load up to 70 pounds.

Responsibilities

Electronically check in passengers for international travel.
Verify documents for international and domestic flights.
Assign passenger seats.
Ensure passengers receive the correct boarding passes for their assigned flights.
Verify ticket and seat reservations.
Match the passenger manifest to the onboard count.
Announce arrivals and departures as necessary.
Provide information to passengers and customers as requested.
Connect or disconnect jetways or stairs as necessary.
Assist with baggage tagging and baggage claim reports.
Maintain current knowledge of flight times during the designated shift.
Maintain liaison with airlines, Customer Service Representatives, and ground handlers.
Perform other duties as assigned.