Passenger Service Agent

Horizon Air • OR-Redmond, OR

4d • Onsite

About The Position

The Passenger Service Agent assists guests with travel needs by responding to inquiries, resolving complaints, and performing tasks across baggage, ticketing, check-in, and flight boarding. The role supports a welcoming airport experience and requires adapting to changing operational needs and a flexible schedule.

The position is based at the Redmond, Oregon airport and is part-time, with a schedule of 15 to 30 hours per week. The starting wage is $19.12 per hour and is non-negotiable. Employees working a split shift receive a $2.25-per-hour differential, for an effective rate of $21.37 per hour during those shifts. Weekend and holiday availability is required. Paid training may require overnight travel.

Employees must follow the role’s tattoo policy: tattoos may not be visible on the face, front of neck, or chest; one quarter-sized or smaller tattoo is allowed per hand; tattoos elsewhere are limited in size and number and may not be offensive. Tattoos may only be covered with a uniform piece or approved jewelry or watch, not makeup. Employees working at an airport must obtain and maintain a SIDA badge; failure to qualify for or retain the badge results in termination. Post-offer and/or pre-employment drug testing is required for safety-sensitive positions, as described in the posting.

Requirements

• At least 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 words per minute.
• Ability to consistently lift 50 pounds.
• Ability to stand for long periods.
• Ability to bend, stoop, squat, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain airport security clearance and maintain a SIDA badge in good standing.
• Ability to communicate in English.
• High school diploma or equivalent.
• At least 18 years of age.
• Must be authorized to work in the United States.
• Embody the company values of owning safety, doing the right thing, being caring and kind, and delivering performance.

Responsibilities

• Assist guests with travel needs, including answering inquiries, handling baggage and ticketing, checking in passengers, and boarding flights.
• Ensure cabin accommodations.
• Assist guests affected by oversold, delayed, or cancelled flights, and by lost, delayed, or damaged luggage.
• Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements over a PA system, and processing upgrades and standby requests.
• Process and secure guest luggage.
• Enter and maintain claims for delayed or damaged luggage using a data entry system.
• Perform duties of varying capacities as directed by management to ensure guest satisfaction.
• Perform other duties as assigned.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday pay and paid time off.
• $2.25-per-hour differential for split shifts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED