Passenger Service Agent

Menzies Aviation • El Paso, TX

1d

About The Position

The Passenger Service Agent checks in passengers for flights at ticket counters and gates and supports passengers throughout their airport experience. Duties include verifying passenger documentation, assigning seats, providing gate information, checking baggage, hosting self-service kiosks, and helping resolve passenger issues. The agent also interprets identification labels and baggage and cargo routing tags, makes announcements in the gate area, and keeps check-in, lobby, gate, and baggage work areas organized and functional. The role requires adherence to Menzies Aviation uniform guidelines and codes of conduct, as well as the company’s workplace safety, security, wellbeing, and compliance requirements. Employees are expected to take reasonable care of their own and others’ health, safety, and wellbeing and comply with provided training and workplace procedures. The company prohibits alcohol and drug misuse and conducts regular testing under its Substance Misuse Policy.

Requirements

• Must be at least 18 years of age.
• Ability to understand and follow instructions presented in written, oral, or diagram form, using common sense.
• Computer skills for using computer-based systems to perform primary job duties.
• Proficient English reading, writing, and speaking skills, with excellent communication skills.
• Positive, can-do, upbeat personality and ability to remain calm under pressure.
• Ability to stand for long periods at ticket counters and gate check-in areas.
• Must pass a pre-employment background check and drug test.
• Ability to lift up to 50 pounds.

Responsibilities

• Assist passengers with check-ins, document verification, gate information, baggage claims, and other airport-related issues while maintaining a positive attitude.
• Host self-service kiosks and verify passengers’ documents before boarding.
• Interpret identification labels and baggage and cargo routing tags.
• Keep check-in, lobby, gate, and baggage work areas organized and functional.
• Make announcements, check baggage, and assign seats in the gate area.
• Follow Menzies Aviation uniform guidelines, codes of conduct, and workplace health and safety procedures.
• Take reasonable care of personal and others’ health, safety, and wellbeing at work.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed