Passenger Service Agent

Horizon Air • Portland, OR

3d • Onsite

About The Position

The Passenger Service Agent assists guests with their travel needs by responding to inquiries, resolving complaints, and performing tasks in baggage, ticketing, check-in, and flight boarding. The role helps ensure cabin accommodations and handles issues involving oversold, delayed, or cancelled flights and lost, delayed, or damaged luggage. The agent evaluates and prepares flights, processes guest and luggage transactions, and may perform duties of varying capacities as assigned by management to support guest satisfaction.

Requirements

• At least 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Ability to stand for long periods.
• Ability to bend, stoop, squat, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain airport security clearance and maintain good standing with a SIDA badge.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Assist guests with travel needs, including answering inquiries, handling baggage and ticketing, checking in passengers, and boarding flights.
• Ensure cabin accommodations.
• Assist guests affected by oversold, delayed, or cancelled flights, and lost, delayed, or damaged luggage.
• Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system, and processing upgrades and standby requests.
• Process and secure guest luggage.
• Enter and maintain delayed or damaged luggage claims using a data entry system.
• Perform duties of varying capacities at management’s direction to ensure guest satisfaction.
• Perform other duties as assigned.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holiday and paid time off.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED