Passenger Service Agent

Menzies Aviation Careers•Flint, MI

10d•Onsite

About The Position

The Passenger Service Agent meets and greets passengers, assists them as needed, monitors ticket-counter and self-service check-in queues, and supports ticketing, boarding, gate, and baggage-service activities. The agent provides passengers with general information, directions, and flight information, and offers special services such as courtesy chairs and baggage carts. The role also involves directing oversized luggage and other items to the appropriate area, maintaining a professional and courteous presence, keeping the assigned work area clean, and following company procedures and security requirements.

Requirements

High school diploma or equivalent.
Computer experience.
At least 18 years of age.
A working telephone number for contact, along with reliable telephone access and transportation.
Treat confidential information appropriately.
Tact and ability to deal with situations involving client representatives, employees, and the public.
Clear and concise verbal and written communication skills.
Ability to read, write, understand, and carry out instructions in English.
Ability to stand and walk throughout the terminal area for the scheduled shift.
Ability to consistently push, pull, and lift 50 to 70 pounds.
Ability to carry oversized bags 100 to 125 yards.
Ability to pass pre-employment and random drug tests.
Ability to complete a criminal background check and meet requirements for a security-sensitive identification badge.
Must be a U.S. citizen or possess the necessary authorization from the Immigration and Naturalization Service (INS).

Nice To Haves

Previous customer service experience.

Responsibilities

Greet passengers, clients, and airline personnel courteously and professionally.
Pre-screen passenger tickets and identify destination and gate information using reference documents.
Provide passengers with general information, directions, and flight information.
Provide special services, including courtesy chairs and baggage carts, as required.
Direct oversized luggage, pets, and other items that cannot be handled by the baggage system to the oversize area.
Summon the security supervisor and refer difficult or uncooperative passengers to security.
Keep the supervisor informed of needs and problems in assigned areas; maintain cleanliness of the immediate work area and report maintenance needs.
Respond courteously to inquiries from clients, staff, and the public while projecting a positive image.
Attend meetings and in-service sessions as required.
Use appropriate communication channels and maintain required records, reports, and files.
Wear the uniform or business attire directed by company officials and keep identification badges visible.
Follow company policies and procedures and participate in achieving company objectives.
Use company and client equipment, supplies, and resources conscientiously and cost-effectively.