Passenger Service Agent

Menzies Aviation•Flint, MI

10d•Onsite

About The Position

The Passenger Service Agent meets and greets customers with tickets and assists passengers as requested or required. The role monitors activity in the ticket counter and self-service check-in queues and assists with ticketing, boarding, gates, and baggage service. The agent provides passenger information and directions, supports special-service needs, directs oversized luggage and other checked articles to the appropriate area, and communicates issues or needs to a supervisor. The role also requires maintaining a professional appearance, following company policies and procedures, and using company and client resources responsibly.

Requirements

High school diploma or equivalent.
Computer experience.
Must be at least 18 years old.
Must have a working telephone number for contact and reliable telephone and transportation.
Treat all information as confidential.
Ability to deal tactfully with situations involving client representatives, employees, and the public.
Ability to communicate clearly and concisely verbally and in writing.
Ability to read, write, understand, and carry out instructions in English.
Ability to stand and walk in the terminal area throughout the scheduled shift.
Ability to consistently push, pull, and lift 50 to 70 pounds.
Ability to carry oversized bags 100 to 125 yards.
Must pass pre-employment and random drug tests.
Must complete a criminal background check.
Must meet requirements to obtain a security-sensitive identification badge.
Must be a U.S. citizen or possess the necessary authorization from the Immigration and Naturalization Service (INS).

Nice To Haves

Previous customer service experience.

Responsibilities

Greet passengers, clients, and airline personnel courteously and professionally.
Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destinations and gate locations using reference documents.
Provide general information, directions, and flight information to passengers.
Provide special services, such as courtesy chairs and bag carts, as required.
Direct large pieces of luggage, pets, and other checked articles that are too large for the baggage handling system to the oversized-baggage area.
Summon the security supervisor and refer difficult or uncooperative passengers to security.
Keep the supervisor informed of needs and problems in assigned areas, maintain cleanliness of the immediate work area, and report maintenance needs.
Project a positive image and respond courteously to inquiries from clients, staff, and the public.
Attend meetings and in-services as required.
Use appropriate communication channels and maintain required records, reports, and files.
Wear the required uniform or business attire and keep identification badges visible.
Follow company policies and procedures and participate in achieving company objectives.
Use company and client equipment, supplies, and resources conscientiously and cost-effectively.