Parts Advisor Jobs

About The Position

Requirements

• Excellent communication and customer service skills, and able to maintain a professional image and demeanor.
• Ability to multi-task in a fast paced environment.
• Strong computer & phone skills (Internet, MS Outlook) is a must.
• Must be able to pass pre-employment screen (background & drug test).

Nice To Haves

• Ability to speak multiple languages is always a plus.
• Previous automotive parts experience or military equivalent experience preferred.

Responsibilities

• Provide guidance and assistance on the selection and procurement of required parts per the manufacturer's guidelines.
• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answer phone calls, provide price quotes and other information.
• Review body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Pull and fill orders from stock.
• Notify body shop parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notify all necessary parties when special ordered parts have been received.
• Pull orders for delivery to the parts department, making sure all parts are tagged with customer names and job number.
• Follow up on back-ordered parts and replenishes assigned inventory daily.
• Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Assist outside sales representatives with their orders.
• Make sure all internal requests for parts are billed on service repair order.

Benefits

• Semi Monthly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Medical insurance
• Vision insurance
• Dental insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings accounts
• Flex spending accounts (tax-free)
• Short-term disability plans
• Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities