Parts Advisor

Swickard Anchorage PAV, LLC d/b/a Porsche Audi Volkswagen of Anchorage • Anchorage, AK

26d • $25 - $30 • Onsite

About The Position

The Parts Advisor role is critical to the efficient operation of the service department at Mercedes-Benz of Anchorage. This position involves accurately and efficiently filling internal parts orders for service technicians, looking up Mercedes-Benz OEM part numbers using electronic parts catalogs, and processing retail and wholesale parts sales. The ideal candidate will be organized, proactive in communication, and comfortable with computer-based parts lookup and DMS platforms. This role is essential for maintaining service throughput and ensuring customer satisfaction.

Requirements

• Prior automotive parts, service, or dealership experience -- required. Familiarity with how a dealership parts department operates is the baseline expectation for this role.
• Computer proficiency required -- parts lookup, DMS platforms, electronic parts catalogs, and Microsoft Office are daily tools. Comfort with technology is not optional.
• Accurate and fast with parts lookups -- you verify part numbers before pulling, not after.
• Proactive communicator -- when a part is backordered or superseded, the technician and advisor hear it from you immediately.
• Organized and detail-oriented -- inventory accuracy and consistent documentation discipline are part of the job.
• Valid driver's license with a clean driving record.

Nice To Haves

• Mercedes-Benz or European brand parts experience a meaningful advantage -- not required, and MBZ-specific training is provided.

Responsibilities

• Fill internal parts orders for service technicians accurately and efficiently -- pulling, staging, and delivering parts to the correct bay without delay.
• Look up Mercedes-Benz OEM part numbers using electronic parts catalogs -- identifying correct parts, supersessions, and compatible alternatives accurately.
• Process retail and wholesale parts sales -- assisting walk-in guests and wholesale accounts with parts lookup, pricing, and order fulfillment.
• Communicate backorders, substitutions, and availability updates proactively to technicians and service advisors.
• Process parts returns, cores, and warranty parts accurately and per department procedures.
• Assist with receiving, binning, and inventory organization to keep the department accurate and accessible.
• Maintain accurate records in the DMS throughout every transaction.

Benefits

• $25 - $30/hr
• 401(k) plan
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- strong Parts Advisors grow into parts specialist, wholesale, and parts management roles at Swickard
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed