Parts Advisor

BIG TEX TRAILER MANUFACTURING LLC•Royalton, VT

21d•$14 - $24•Onsite

About The Position

The Parts Advisor assists with maintaining all aspects of the dealership’s sales department, including parts and trailer sales. The role serves customers at the parts counter, identifies their needs, recommends parts, processes transactions, and supports sales through calls and paperwork. It also manages parts inventory, receives and orders stock, and coordinates with the service department to ensure parts are available for service jobs. The Parts Advisor may also assist with service scheduling and maintaining the appearance and organization of the offices and facility.

Requirements

High school diploma or equivalent (GED); three years of commissioned sales experience may be substituted.
Valid driver's license.
Must be able to work Monday through Saturday and overtime as needed.

Nice To Haves

Three to five years of commissioned sales experience preferred.

Responsibilities

Greet and assist customers at the parts counter in a friendly and knowledgeable manner.
Identify customer needs and recommend suitable parts.
Process parts transactions accurately and efficiently using the cash register and My Trailer Force (MTF).
Answer inbound calls and make outbound and follow-up sales calls.
Prepare sales paperwork and invoices.
Receive and inspect incoming parts shipments.
Maintain organized inventory and update stock levels.
Order parts to replenish stock and ensure timely delivery.
Keep current with industry trends and updates.
Monitor customer buying habits and adjust minimum and maximum stock levels.
Conduct regular cycle counts and collaborate with the team to prevent shortages.
Respond promptly to customer inquiries and provide detailed parts information.
Provide customer service to enhance overall satisfaction.
Help customers locate and order special or hard-to-find parts.
Work with the service department to identify and order parts needed for service jobs.
Coordinate parts availability with service job timelines.
Assist with service scheduling.
Help maintain the general appearance and organization of the offices and facility.