RV Parts Advisor
About The Position
Blue Compass RV is seeking a Parts Advisor to support the smooth operation of its RV dealership by managing and organizing RV parts and accessories inventory. The Parts Advisor helps customers and service technicians identify, locate, and purchase appropriate parts. The role calls for strong customer service, knowledge of RV components, and the ability to work efficiently in a fast-paced environment. The position also involves maintaining inventory accuracy, processing shipments and orders, advising customers and staff, promoting parts and accessories, and coordinating with suppliers and dealership departments. Blue Compass RV describes itself as a rapidly growing RV company with more than 100 dealerships and offers employee training and development and opportunities for career advancement.
Requirements
- Excellent organization and follow-up skills.
- Ability to follow department procedures and policies.
- Valid driver's license is mandatory.
- Ability to work daily on a computer and perform internet searches as needed.
Nice To Haves
- Previous customer service experience is preferred.
- Previous RV product or camping lifestyle experience is preferred.
Responsibilities
- Greet customers and help identify the RV parts and accessories they need.
- Advise customers on parts selection, compatibility, and installation.
- Process customer orders promptly and accurately.
- Maintain an organized inventory of RV parts and accessories.
- Monitor stock levels and reorder supplies as needed.
- Conduct regular inventory audits.
- Stay informed about RV models, components, and accessories.
- Provide technical information and guidance to customers and staff.
- Work with service technicians to identify parts accurately.
- Promote sales of RV parts and accessories, recommend related products or upgrades, and upsell items or services when appropriate.
- Process incoming shipments, verify their contents, and update inventory.
- Ensure products are labeled, priced, and placed properly on the sales floor.
- Work with suppliers to resolve shipment discrepancies.
- Build and maintain positive relationships with customers and suppliers.
- Address customer inquiries, concerns, and returns professionally, and strive for customer satisfaction.
- Collaborate with service, sales, and other departments to streamline processes and improve customer service.
- Communicate with colleagues about inventory and customer needs.
Benefits
- Medical, dental, vision, disability, FSA, and life insurance
- Paid time off and paid holidays
- 401(k)
- Pet insurance
- Five-day work week
- Employee Assistance Program
- Training and development programs
- Legal coverage
- Identity theft protection
- Referral program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
