Fleet Services Advisor and Parts Tech

Rockdale County, Georgia•Conyers, GA

26d

About The Position

Assists internal and external customers with service and repair requests for vehicles or equipment, ensuring issues are addressed and corrected in a timely manner. Also supports parts department operations by ordering appropriate parts, recording prices on work orders, and maintaining and tracking parts inventory and accessories. The role greets customers, gathers and documents service requests, coordinates work orders with the shop supervisor, and keeps customers informed about repair status and completion. It ensures work orders are accurately completed, closed daily, and filed. The position also pulls and distributes parts, orders parts for repairs and inventory replenishment, resets fuel keys after repairs, and checks and records fluid levels in storage tanks weekly. Work is typically performed in an office, garage area, stockroom, and warehouse. The employee may be exposed to noise, dust, dirt, grease, moving machinery, irritating chemicals, and occasional inclement weather. Protective devices such as gloves may be required.

Requirements

High school diploma or equivalent.
At least 3 years of experience in service advising and parts.
Possession of a valid Georgia driver's license.
Knowledge of operating and maintaining an inventory control system.
Knowledge of fleet management software systems.
Knowledge of vehicles and heavy equipment.
Knowledge of materials, methods, and equipment used in fleet vehicle and equipment maintenance and repair.
Knowledge of records management methods and techniques.
Skill in operating and maintaining inventory systems and operating modern office equipment.
Ability to make independent decisions in accordance with established policy.
Ability to train staff and communicate with individuals from different backgrounds and with different communication abilities.
Ability to understand and follow technical and professional written and verbal instructions.
Ability to establish and maintain working relationships with employees, other agencies, and the public.
Ability to communicate clearly, verbally and in writing, using organized thoughts.
Ability to work while sitting, standing, bending, crouching, or stooping.
Ability to occasionally lift objects weighing more than 60 pounds, climb ladders, use tools or equipment requiring a high degree of dexterity, and distinguish between shades of color.

Responsibilities

Greet customers promptly and provide timely, professional service.
Listen to customer inquiries and requests, ask questions to clarify needs, and ensure repairs are completed in a timely manner.
Open a work order documenting the customer's service request or repairs before passing it to the shop supervisor.
Ensure protective covers are installed in vehicles and the ID card is attached to the inside mirror or windshield, with keys and the work order.
Close work orders after repairs are complete, ensuring parts, labor, and comments are documented; close and file all work orders daily.
Maintain positive working relationships with customers and inform them of vehicle status when work cannot be completed promptly.
Notify customers when work is complete and vehicles are ready for pickup, and follow up to ensure their needs have been met.
Place a customer service survey in each vehicle.
Pull parts from inventory and distribute them to technicians; order parts that are not stocked or are unavailable in inventory.
Distribute vendor parts to the shop supervisor as soon as they arrive.
Reset fuel keys after repairs are completed.
Order parts to replenish inventory as needed.
Check oil, antifreeze, and other fluid levels in storage tanks weekly, record the levels, and order supplies when needed.